Shipping policy

Shipping Policy

At Cenava, we’re committed to delivering your order as quickly and smoothly as possible.

Order Processing

  • Orders are typically processed within 1–3 business days.

  • Once your order has been processed, it is prepared for shipment and handed over to our shipping partners.

Shipping & Delivery Times

  • Most orders are delivered within 7–12 business days after processing.

  • Delivery times may vary depending on your location, carrier delays, customs processing, or periods of high demand.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • Tracking information may take 24–48 hours to update after shipment.

Shipping Delays

While we do our best to meet estimated delivery times, unexpected delays can occur due to:

  • Carrier issues

  • Customs clearance

  • Weather or seasonal demand

Cenava is not responsible for delays outside of our control, but we’re always happy to assist if you have questions about your order.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. Cenava cannot be held responsible for orders delayed or lost due to incorrect or incomplete address details.

Questions or Support

If you have any questions about your order or shipping status, please contact our support team at support@tryfortesi.com